Refund policy
Effective Date: 4/14/2025
Thank you for shopping with SmartiLiving! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
1. Returns
We accept returns within 07 days of delivery.
To be eligible for a return:
- The item must be in its original condition
- It must be unused, unwashed, and in the original packaging
- Proof of purchase is required (order confirmation email or receipt)
2. Buy with Prime Orders
If you purchased using Buy with Prime, your order is covered by Amazon’s return policy.
To start a return for a Buy with Prime order:
- Go to your order confirmation email from Amazon
- Click on "Return or Replace Items"
- Follow the Amazon return instructions
- You can also visit Buy with Prime Returns to begin your return.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Personalized or custom products
- Opened or used hygiene-related items (e.g., bedding, towels, etc.)
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, a refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear on your statement
Shipping costs (if any) are non-refundable unless the item was defective or wrong
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Questions or Help?
If you have any questions about returns, feel free to contact us:
📧 Email: Ivan@smartiliving.com
🌐 Website: https://smartiliving.com